Online Appointment Booking


Good news, we are pleased to announce that ALL physicians of the Clarence-Rockland Family Health Team are now available for online booking on the new Ocean platform.

To avoid spending time on hold, we strongly encourage you to use this online booking system that is easily accessible from a smartphone or a computer.

A reminder that you can no longer book an appointment on the Pomelo Portal by TELUS Heath.

No registration is necessary.

To make an appointment, all you need to do is:
•    Click on one of the links below:
      o    In person appointment
      o    Phone or video appointment 

•    Or visit the home page of our website at www.crfht.ca and click on the tab “Book an appointment” at the top right corner of your screen, below the Clinic’s phone number. Note that some appointment types will only be available for in-person visits as they require a doctor's assessment (e.g. annual checkup, skin condition, pediatric follow-up).

•    You then will need to enter your name, health card number and date of birth to log in. Please make sure to select the appropriate appointment type and a brief description of your needs to help us better prepare for your visit. Note that the online availabilities are the same as those our telephone operators can offer you, with the exception of emergency appointments for which you must contact the clinic.

You will receive a confirmation of your appointment with the option to add it to your personal calendar. IF you provide an email address during booking, you will also receive two reminders: the first a week before your appointment, and the second 48 hours before. You may also receive forms to complete before your visit.

Feel free to send your feedback or comments by email to info@crfht.ca

Thank you,
The management team