COVID-19 Updates


**March 22, 2020**

ASSESSMENT CENTRE FOR COVID-19 FOR NON REGISTERED PATIENT WITH THE CRFHT

The Eastern Ontario Health Unit (EOHU) has made the Clarence-Rockland Family Health Team (CRFHT) an Assessment Centre for COVID-19.

 

Starting April 6, 2020 we will see patients that are not registered to us for COVID-19 symptoms.  This will not impact registered patients in any way.

 

  • Consult the process here if you are not a patient at the Clarence-Rockland Family Health Team
  • Do you have questions about the Assessment Centre? Consult the FAQ form here
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Are you sick? You can download our sick note here and STAY HOME

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How to self-monitor - Consult here the factsheets from Public Health Ontario

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Do you think you migh have COVID-19 symptoms? Click here to start your self-assessment

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Medical history form available here for non-registered patient with the CRFHT

**March 20, 2020**

CHANGES IN OUR PROCESSES DUE TO COVID-19

Starting next week we are introducing “virtual” visits (i.e. phone or video) for those issues that can be handled without an in-person visit.  We think you will find this more convenient and it reduces the number of people in the clinic at any one time.

Also, before booking an appointment think about the following:

  • if your appointment is not urgent, consider re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • if you have a cough, fever or difficulty breathing; please call the clinic. 

DO NOT COME BEFORE CALLING

When you arrive at the clinic for your appointment, please do not come in.  Instead wait in your car until we telephone you.  You will be screened and then told when you can come in.  An employee will meet you at the inside door and take you directly to your exam room.

If you call us to book an appointment for symptoms of a cold and / or flu, you will be screened by a nurse.  You might need to leave a message due to volume, but we will call you back as soon as we can.

The goal is to slow down or stop the spread of the virus, but

WE HAVE TO WORK TOGETHER!

This means you must:

  • self-isolate for 14 days after your return to Canada irrespective of where you have been
  • wash your hands often with soap and water, or use hand sanitizer
  • avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • avoid visiting people in hospitals or long-term care centres if you are sick
  • get your flu shot if you haven’t already

We never expected to have to say this, but here it is.  A few days ago on two separate occasions someone took the box of masks we leave at the front door.  In the past couple of days people have been filling their own containers using our hand sanitizer.  And then two days ago a patient denied having any COVID symptoms on the phone and at Reception, but once in the exam room told the doctor that was actually the reason for the visit.  These kinds of behavior are completely unacceptable and will result in the immediate dismissal of the patient.  We take care of over 25,000 people and it’s not right that one selfish person puts everyone else at risk. 

  • if your appointment is not urgent, think about re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you still need to see a healthcare professional, please send a message via the portal or call us instead
  • if you have a cough, fever or difficulty breathing; please call the clinic.  DO NOT COME BEFORE CALLING
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • you will be questioned when you arrive
  • you will be given a surgical mask if you need one
  • try and stay 2m (6ft) away from other people
  • do not touch any surfaces

GENERAL PRECAUTIONS

 

  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • Avoid visiting people in hospitals or long-term care centres if you are sick 
  • Get your flu shot if you haven’t already

If you are planning on travelling over March break, the Government of Canada has posted advice here: 

 

 

For more information about COVID-19 click on the links below:

 

 

Finally, we are unable to provide you will any supplies (e.g. masks, gowns) since our supply is limited and already some material has been stolen.