COVID-19 – Info & Testing


The Clarence-Rockland Family Health Team offers a Drive-Through COVID testing centre to its patients and to its community members. If you wish to be tested for COVID-19, please CAREFULY read the following information:
 

For clinic patients

  • Complete and submit the Assesment Form here.
  • One of our staff members will telephone you to give you an appointment at a specific time and date. Your phone may say “Private caller” or “Blocked” so please accept the call.
  • At the appointed time enter the clinic from Chamberland Street and turn right to go to the back of the building by following the signs for the COVID Drive-Through.  Keep your windows rolled up until you are asked to lower them
  • If you are experiencing moderate to severe COVID-19 symptoms and that you need to see a physician for these symptoms, please call the clinic to book an appointment.

If you are not a patient of the clinic

We are currently only accepting individuals who reside in the Eastern Ontario Health Unit’s (EOHU) catchment area of Prescott, Russell, Stormont, Dundas and Glengarry (Click here to see if you reside within the EOHU's catchment area).  If you reside outside this catchment area, you will not be able to get tested at our assessment center.  For a list of assessment centers in the area, please click here.

If you live within the EOHU's catchment area would like to be tested here are the steps:

  • Complete and submit the Assesment Form here.
  • One of our staff members will telephone you to give you an appointment at a specific time and date.  Your phone may say “Private caller” or “Blocked” so please accept the call.
  •  At the appointed time enter the clinic from Chamberland Street and turn right to go to the back of the building by following the signs for the COVID Drive-Through.  Keep your windows rolled up until you are asked to lower them

Please note:

  • you will not be seen without an appointment
  • you must bring your health card
  • we will call you with the results of your test or you can click on the following link - COVID-19 Test Results

 

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Are you sick? You can download our  sick note here and STAY HOME

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How to self-monitor - Consult here the factsheets from Public Health Ontario

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Do you think you migh have COVID-19 symptoms? Click here to start your self-assessment

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 Medical history form available here for non-registered patient with the CRFHT

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Do you need a back to school, daycare or work self-attestation? Click here to download it

CHANGES IN OUR PROCESSES DUE TO COVID-19

Starting next week we are introducing “virtual” visits (i.e. phone or video) for those issues that can be handled without an in-person visit.  We think you will find this more convenient and it reduces the number of people in the clinic at any one time.

Also, before booking an appointment think about the following:

  • if your appointment is not urgent, consider re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • if you have a cough, fever or difficulty breathing; please call the clinic. 

DO NOT COME BEFORE CALLING

When you arrive at the clinic for your appointment, please do not come in.  Instead wait in your car until we telephone you.  You will be screened and then told when you can come in.  An employee will meet you at the inside door and take you directly to your exam room.

If you call us to book an appointment for symptoms of a cold and / or flu, you will be screened by a nurse.  You might need to leave a message due to volume, but we will call you back as soon as we can.

The goal is to slow down or stop the spread of the virus, but

WE HAVE TO WORK TOGETHER!

This means you must:

  • self-isolate for 14 days after your return to Canada irrespective of where you have been
  • wash your hands often with soap and water, or use hand sanitizer
  • avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • avoid visiting people in hospitals or long-term care centres if you are sick
  • get your flu shot if you haven’t already
  • if your appointment is not urgent, think about re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you still need to see a healthcare professional, please send a message via the portal or call us instead
  • if you have a cough, fever or difficulty breathing; please call the clinic.  DO NOT COME BEFORE CALLING
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • you will be questioned when you arrive
  • you will be given a surgical mask if you need one
  • try and stay 2m (6ft) away from other people
  • do not touch any surfaces

To protect our staff and to conform to the recommendations from the Public Health Agency of Canada, every patient coming to the clinic for an appointment must now wear a mask. A scarf or bandana is also acceptable as long as it covers your nose and mouth. Please note that if you do not wear a mask, you will not be admitted in to the clinic.

For those patients who do not have a mask several people in the community are making reusable ones out of cloth that will be available in the clinic’s waiting room. A donation of $5 per mask is requested, and we will return this money to the people who made the masks. Please note that patients with symptoms of infection will be provided with a disposable surgical mask.

You will find below a link for instructions to help you make a homemade face cover

The Clarence-Rockland Family Health Team supports the Public Health Agency of Canada’s recommendation of wearing a non-medical face mask in the community when it is not possible to maintain a distance of more than 2 meters from others. Therefore, we are in full agreement with the decision of the Eastern Ontario and Ottawa Public Health Units mandating masks in indoor public spaces. Use of masks by the general public protects everyone from COVID-19 and other respiratory illnesses.

Consequently, we will not be providing letters to exempt patients from wearing masks. This is consistent with the position of the Canadian Thoracic Society recommendations. They add that patients who cannot tolerate wearing masks should minimize circumstances in which physical distancing is not possible, and that there is “no evidence that wearing a face mask will exacerbate (cause a “flare up” of) an underlying lung condition."

Please refer to public health  recommendations regarding the proper use of a face mask and perform proper hand hygiene before and after putting one on, as well as frequently throughout the day.

 

GENERAL PRECAUTIONS

 

  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • Avoid visiting people in hospitals or long-term care centres if you are sick 
  • Get your flu shot if you haven’t already

If you are planning on travelling over March break, the Government of Canada has posted advice here: 

 

 

For more information about COVID-19 click on the links below:

 

 

Finally, we are unable to provide you with any supplies (e.g. masks, gowns) since our supply is limited and already some material has been stolen.

 

July 17th 2020

Please find below a letter we sent to Ottawa Public Health and the Eastern Ontario Health Unit. We support the return of children to full-time school in September and believe it is essential that they wear masks in order to protect themselves and others.