COVID-19 Updates


TESTING FOR COVID-19 IS NOW OPEN FOR EVERYBODY

The Premier announced on May 24, 2020 that anyone in the province can be tested for COVID-19 whether they have symptoms or not. 

If you would like to be tested, here are the steps:

  •          complete and submit the Assessment Form here
  •          one of our nurses will telephone you within 24 hours to give you an appointment at a specific time and date.  Your phone may say “Private caller” or “Blocked” so please accept the call
  •          at the appointed time enter the clinic from Chamberland Street and turn right to go to the back of the building by following the signs for the COVID Drive-Thru.  Keep your windows rolled up until you are asked to lower them

Please note:

  •          you will not be seen without an appointment
  •          you must bring your health card
  •          we will call you with the results of your test or you can click on the following link - COVID-19 Test Results

If you are not a patient of the Clarence-Rockland Family Health Team, you can still get tested.

To consult the process click here.

 

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Are you sick? You can download our sick note here and STAY HOME

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How to self-monitor - Consult here the factsheets from Public Health Ontario

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Do you think you migh have COVID-19 symptoms? Click here to start your self-assessment

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Medical history form available here for non-registered patient with the CRFHT

**March 20, 2020**

CHANGES IN OUR PROCESSES DUE TO COVID-19

Starting next week we are introducing “virtual” visits (i.e. phone or video) for those issues that can be handled without an in-person visit.  We think you will find this more convenient and it reduces the number of people in the clinic at any one time.

Also, before booking an appointment think about the following:

  • if your appointment is not urgent, consider re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • if you have a cough, fever or difficulty breathing; please call the clinic. 

DO NOT COME BEFORE CALLING

When you arrive at the clinic for your appointment, please do not come in.  Instead wait in your car until we telephone you.  You will be screened and then told when you can come in.  An employee will meet you at the inside door and take you directly to your exam room.

If you call us to book an appointment for symptoms of a cold and / or flu, you will be screened by a nurse.  You might need to leave a message due to volume, but we will call you back as soon as we can.

The goal is to slow down or stop the spread of the virus, but

WE HAVE TO WORK TOGETHER!

This means you must:

  • self-isolate for 14 days after your return to Canada irrespective of where you have been
  • wash your hands often with soap and water, or use hand sanitizer
  • avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • avoid visiting people in hospitals or long-term care centres if you are sick
  • get your flu shot if you haven’t already

We never expected to have to say this, but here it is.  A few days ago on two separate occasions someone took the box of masks we leave at the front door.  In the past couple of days people have been filling their own containers using our hand sanitizer.  And then two days ago a patient denied having any COVID symptoms on the phone and at Reception, but once in the exam room told the doctor that was actually the reason for the visit.  These kinds of behavior are completely unacceptable and will result in the immediate dismissal of the patient.  We take care of over 25,000 people and it’s not right that one selfish person puts everyone else at risk. 

  • if your appointment is not urgent, think about re-scheduling it for later this year
  • if you are running out of medication, please ask the pharmacist to give you an additional amount.  If they are unwilling to do that, please ask them to fax the clinic
  • if you still need to see a healthcare professional, please send a message via the portal or call us instead
  • if you have a cough, fever or difficulty breathing; please call the clinic.  DO NOT COME BEFORE CALLING
  • if you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable
  • you will be questioned when you arrive
  • you will be given a surgical mask if you need one
  • try and stay 2m (6ft) away from other people
  • do not touch any surfaces

To protect our staff and to conform to the recommendations from the Public Health Agency of Canada, every patient coming to the clinic for an appointment must now wear a mask. A scarf or bandana is also acceptable as long as it covers your nose and mouth. Please note that if you do not wear a mask, you will not be admitted in to the clinic.

For those patients who do not have a mask several people in the community are making reusable ones out of cloth that will be available in the clinic’s waiting room. A donation of $5 per mask is requested, and we will return this money to the people who made the masks. Please note that patients with symptoms of infection will be provided with a disposable surgical mask.

You will find below a link for instructions to help you make a homemade face cover: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks/sew-no-sew-instructions-non-medical-masks-face-coverings.html

GENERAL PRECAUTIONS

 

  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward
  • Avoid visiting people in hospitals or long-term care centres if you are sick 
  • Get your flu shot if you haven’t already

If you are planning on travelling over March break, the Government of Canada has posted advice here: 

 

 

For more information about COVID-19 click on the links below:

 

 

Finally, we are unable to provide you will any supplies (e.g. masks, gowns) since our supply is limited and already some material has been stolen.