Ocean
We are pleased to announce that we are now using the Ocean plateform for online booking and to communicate with our patients via email.
To avoid spending time on hold, we strongly encourage you to use this online booking system that is easily accessible from a smartphone or a computer. No registration is necessary.
Here are some frequently asked questions and answers to help you understand the essential functions:
Q – What is Ocean?
A – Ocean is a secure, online platform that allows you to book your own appointments, receive secure e-mails or fill in forms electronically at the request of your doctor or other healthcare professional.
Q – How do I schedule an appointment?
A – You can visit our website and click on the “Book an Appointment” in the top right-hand corner of the main page. You can also go directly to the website https://linktr.ee/crfht. You will be asked to choose an appointment type, then enter your name, health card number WITHOUT the version code and date of birth to access your doctor's schedule.
Q – Can I make an appointment online with any health care provider?
A – No, you'll only have access to your family doctor's schedule. Please note that the availabilities displayed online are the same as those offered by our staff, with the exception of emergency appointments. Please refer to the definition of “Appointment Types and Timelines” in the Policies for our patients section. However, if you require an appointment with the nursing team or our interdisciplinary team, please call us at 613-446-7677.
Q – Is Ocean e-mail private and secure?
A – Yes, all communications sent through Ocean are encrypted.
Q – How should I provide my e-mail address?
A – You can provide it directly when you book an appointment online from our website. You can also confirm your e-mail address verbally to your doctor during a telephone consultation, regardless of your age, or in person at reception if you are over 21. Please note that we will not accept e-mail confirmations from our phone operators for confidentiality reasons, as it is impossible for us to confirm your identity.
Q – Can I provide an e-mail address for a family member?
A – No, you can only provide your own e-mail address (unless we have official documentation authorizing you to act on behalf of someone else).
Q – Will I need to sign a consent form?
A – No. However, we recommend that everyone aged 14 and over have an individual, personal e-mail address that is not used for business or school purposes. By providing us with your e-mail address, you consent to the clinic communicating with you electronically.
Q – Do I have to create an account to receive communications via Ocean?
A – No, you don't need to create an account to receive electronic communications. We'll simply send you an e-mail containing an Internet link. When you click on this link, you will be taken to a secure page where you can view your message after confirming your identity (date of birth and health card number WITHOUT the version code).
Q – Will I be able to send my doctor messages?
A – No, you will not be able to initiate a message to your doctor. Your doctor may send you e-mails and request a reply if necessary.
Q – Will I be able to access my secure messages in the future?
A – Yes, you will be able to see past messages sent to you by clicking on the link found in one of the previous email notifications you've received in the past. However, we encourage you to save any important information sent to you by email message along with any attachments that were included to a separate location on your smart phone or desktop.
**Please note when confirming your identity, you will need to enter your date of birth and your health card number WITHOUT the version code.
For more information concerning Ocean, please visit A Patient’s Guide to Ocean.
Here are some important guidelines for e-mail communication
- It’s the patient’s responsibility to monitor their emails and to inform the clinic if their email address changes or should no longer to be used by the clinic to communicate with them.
- It’s also the patient’s responsibility to provide an email address that is unique and personal (preferably not used for work or school related purposes). Providing an email address that others have access to could lead to having messages and personal information accessed by the wrong person).
- Patients or physicians are not required to communicate via email, it’s a choice. Providing an email address will imply consent and allow the clinic to communicate with that patient electronically.
- The clinic cannot not guarantee that email messages sent to a patient will be received properly (they might end up in their junk mail or spam folder)
- No email messages (outgoing or incoming) should contain urgent information about a patient and in case of emergency, patients should contact the appropriate services by telephone.
- Physicians or healthcare providers might make decisions about a patient’s treatment based on the information that was provided via email.
- All information that is shared through email will become part of the patient’s medical file.
Feel free to send your feedback or comments by email to info@crfht.ca
Thank you,
The management team